FAQs

Do you have rules to be an affiliate?
Yes. We ask that you take your time and go through the terms and understand them prior becoming an affiliate. You can find our terms within our webpage listed ‘Terms’.
 
Which countries do you accept players from?
Partners need to target potential players who reside in Romania. Marketing (including digital form) the brand outside this geographic region is not allowed.
 
How long does it take to receive an answer from an account manager or general inquires?
We strive to answer as soon as possible however we set to answer no later than 2 business days. However we do ask to take into consideration public holidays and weekends.
 
What Commission deals do you offer?
There are 3 types of commission deals: CPA (Cost Per Acquisition), Revenue Share and Hybrid deals. Each has a variety of criteria which a deal can be based and the amount that would be rewarded to partners. Below are the definitions
CPA: is a one-time occurrence for payment toward a referred player. It is typically based on an action of a referred player be it a Registration, a New Depositing Player or even a New Player who staked an amount of money. Once the criteria are met then the partner is awarded amount of money for that action based on the commission reward amount set for it.
Revenue Share: is a percentage based commission deal of the revenue generated from the referred players. There are certain deductions which are applied after the generated revenue. After which the percentage basis is applied and the amount of commission is awarded to the partner. For a break-down of the Revenue Share calculations please see ‘How is Revenue Share commission calculated’.
Hybrid: is a combination of both CPA and Revenue Share simultaneously applied to a partners’ referred player’s actions. This commission deal is only available to long standing partners who provided good business.
 
How will I know what my commission deal is?
Unless discussed and agreed in advanced a partner is set with a default deal that can be seen within the ‘my account’ section of your account. From there one needs to select the tab ‘Rate Card’ to see the default deal. Partners are able to discuss commission deals with their account manager and find a fit that is of mutual agreement. All commission deal discussions are advised to be communicated in written format via email to safe guard both the partner and the account manager.
 
How is Revenue Share commission calculated?
Revenue Share Commission is calculated as follows:
Revenues - Converted Bonus Money - Tax - Handling fee = Net Margin.
This will then give the Net Margin of which the Revenue Share deal percentage is based on. 
 
How is Revenue generated from a referred player?
Casino and Slots: Revenue is based on an Estimated Gross Revenue where the operator takes a fixed % amount being staked into a game and applies the Return To Player (RTP) of all slot games.
Benefits for this type of revenue model are that Jackpot winners or winners in general do not hinder affiliate commission. It is also purely based on stake and not based on additional factors like deposits, payouts etc.
Example: €1.00 staked on Book or Ra Deluxe slot that has a 95% RTP. The revenue is then €0.05c.
Sports: Revenue is based on Stakes (bet amount) – Winnings. The revenue is present after the end of the bet slip the referred player made.
Poker and Skill: Revenue is based on rake generated during the game.

Tracking

What is a campaign?
A campaign is where you create a link in order to track the progress of the amount of referred players brought in from any online marketing initiatives to attract players.  Each campaign will have a unique identifier so we can monitor each campaign created.
 
Are there limits of the number of campaigns that can be created?
No. You can create as many campaigns as you need and they do not expire.
 
Where and how do I create campaigns?
This is done within the ’create tracker’ section in your account. There will be fields to fill in your requirements along with drop down selections. Once you are happy with your selections press the create button and then you will be able to extract the link/code to use. From there you will then be able to see how the campaign progress once traffic is being sent to the link.
 
Do you offer pixel tracking?
Yes. This can be implemented on Registration, Confirmation email and Depositing player events. We are also able to apply place holding tags that give information towards the pixel.
 
What are the placeholders for the pixel?
These are to distinguish a User ID, a Timestamp, event level and if the partner has an associated reference to his sub-campaigning.
 
If I have more than one website or online channel do I need to create multiple campaigns?
That is completely up to you. We offer reporting and statistic for each campaign. So if you want to monitor performance of each marketing initiative you can create a campaign based on that.
 
As I have many sites that sounds like a lot of work to create and monitor campaigns. Is there anything to reduce the amount of work needed?
We offer ‘Sub id’. This allows the ability to create a single campaign and have at the end of the campaign link an additional parameter. This parameter can be dynamic, allowing partners to place coding of their preference to reference certain aspects which can then be monitored and represented in reporting.

Marketing Material

How do I get banners from you and place them on my site?
You are able to select the banner of choice within the ‘Marketing Tools’ Section once you are viewing your created campaign. By taking the code of the banner and merging it according to the file type. If it’s a jpg banner it’s a straight forward hyperlink.
If it’s a GIF banner you need to merge it according to the code provided in the ‘Tracker URL’ tab in the created campaign (basically replace the [AbsolutePathToimage] with the new banner URL code. Then use that code within the site where you intend to promote us. This will display the banner and track the progress of the campaign.
 
Am I able to create my own banners or material?
Generally no, this is not allowed. However as stated in our terms there is the possibility that it may be allowed but written confirmation must be given from the account manager after reviewing the said personally created  marketing material.
 
What languages are available?
As the brand targets Romania the language used for marketing material is Romanian only.

Reporting

How often campaign statistics and reporting are updated?
This is done every 24hrs between midnight and 2:00am GMT+1.
 
Do you offer Sub Id and reporting for it?
Yes. Once using the sub id parameter and sending traffic towards it, a partner can extract reporting. This is found in the ‘Extended Reports’ tab under the label ‘Sub ID Report’ section of your accoun. This can be extracted in CSV, PDF, Excel and other formats
 
My Revenue Share deal was recently increased by 5% but looking the amount of revenue vs. the commission acquired. How come?
When a new deal is applied (not just for Revenue Share but all deals) it is tagging the new registered referred players from the date when the new deal is live. It does not back date past referred players Therefore your current commission has possible contribution from past deals and the activity towards it along with current activity and the new deal.

Payment

Which payment providers do you offer for commission payments?
The following payments options that we provide are: Bank transfer, Skrill, Neteller. If there are additional suggested payment options we are happy to hear from you.
 
When is commission payment done?
Commission is calculated twice a month (1st and 15th of the month). This calculation is based on the previous period (or till the beginning if no commission calculation was done before). Example: 1st April Calculation is for the activity period of 15th till the 31st of March. If the account had generated activity in February but only managed to fulfill all commission and payment requirements until the end of March then the activity period will be 1st February till the 31st March.
 
What are the payment requirements?
All details within the ‘my account’ of your account needs to be filled in correctly. This is both ‘contact details’ and ‘payment details’ that are required.
If there is something missing or not verified you will be presented with a warning notification in the ‘my account’ section, informing that payment is not possible due to incomplete information.
 
What happens if I don’t fill in my details in time?
Not to worry, this will then be recalculated on the next calculation period. Your commission is accumulative so it will be added to whatever is also generated over the next period. We recommend checking your details before a calculation period to ensure all is correct. Partners completing their details on the 1st and the 15th will not be included in the calculation period and will be included on the following period.
 
Is there a minimum commission payment amount?
Yes. This is 50.00EUR per commission calculation period. If the amount is not reached within the said period do not worry, the amount will then be carried over to the next period(s) until the 50.00EUR amount is cumulatively achieved.
 
How long does it take to receive the money?
After the commission calculation dates (1st and 15th of the month), typically we take 1 business day to checks followed by the duration of payment transfer which at worst  case can take up 3 business days. At best cases we have payments funds in the partners account within 24hrs; however our terms state that we have up to 15 days grace period to settle payments.